Who this covers
The people who report faults. A technician is staff on your payroll; the person who rang to say the compressor was making a noise may be a tenant, a customer or a member of the public, and their name and contact sit on the work order. That is the personal data Fixora holds.
1 · Subject access — export everything held
2 · Erasure — remove someone's contact details
Their name and contact are replaced with [removed] on every work order they reported and on every request they sent through the public form.
The work orders themselves stay. What was wrong with the machine, what it cost, which parts went in and how long it was down is the machine's maintenance record — the thing the next engineer reads and the thing a warranty claim rests on. Once the contact details are gone, none of it names the person who reported the fault.
Fixora refuses while any of their jobs is still open, because a technician may still need to ask them what happened, and while a request of theirs is still waiting for a decision.